Meanwhile, back at Nokia…

The head of its MeeGo division has gone, leaving the timing of its next product in doubt, and former staffers say it is stuck in a manufacturing mindset that’s no longer appropriate

Never mind Windows Phone 7, at least until this afternoon. What’s been happening at Nokia?
You’ll recall that Stephen Elop was drafted in from Microsoft’s Business division as chief executive when its previous chief executive’s Olli-Pekka Kallasvuo challenged the board to “back me or sack me”, to which the response was “actually, there’s been something we’ve been meaning to say…”

Since then the resignations and departures have come thick and fast. Anssi Vanjoki, head of Nokia Mobile, resigned, essentially because he hadn’t been offered the CEO job.

And now October’s outpourings: the vice-president in charge of its Linux-based MeeGo devices has resigned. Ari Jaaksi (for it was him) left before the company could get one of its next-OS-generation devices out of the door. The schedule had suggested that the first one would be out of the door by the end of this year. Now Nokia is saying that there will be “an update on MeeGo” before the end of the year. That’s not necessarily a device, though.

Which means that Nokia will have to rely on its newly-shipping N8, E7 and C7 devices to wrest buyer interest away from the shiny phones now arriving from Microsoft’s Windows Phone 7 partners, let alone the iPhone 4 and the growing tide of new Android phones.

Yes, there’s the new N8, which has finally started shipping (I’ll have a review later this week).

But there’s also the question of whether Nokia’s Ovi Services are making any progress. Having shelled out a huge amount acquiring NavTech for its free Ovi Maps service, it needs people to be using it.

Some at least are: in a press release issued at the start of the month, Thomas Husson of Forrester notes that

“Nokia just issued a press release this morning insisting that Ovi Store downloads are now reaching 2.3 million per day for a total installed base of 140 million active users. Bear in mind that a user is considered active on a six-month period and that this figure includes multiple Ovi experiences, including the 17 million Ovi mail and chat users as well as users of Ovi Maps, Ovi music, and Ovi life tools.”

Husson thinks that among other things success in the long run will depend on the “the success of MeeGo moving forward” (he wrote that before Jaaksi resigned), on creating a viable business model for third parties and developers (Husson queries how many are achieving paid-for downloads), better analytics, a wide choice of payment and pricing (Nokia has an advantage because its relationship with carriers should mean it can offer in-app billing, or operator billing, or subscriptions), and finding new ways for people to discover things they want in the Ovi Store.

Or as he puts it more bluntly, “Nokia simply cannot afford to fail.” He thinks instead that it may be catching up, “particularly in emerging countries, where Nokia clearly differentiates thanks to its unique local presence and relationships with operators.”

And then we come to an ex-insider’s thoughts on Nokia, which are penned by Charlie Schick, who built and ran Nokia Conversations, started Ovi.com, launched the Nokia Lifeblog and Series 60 platform, and provided internet strategy consulting throughout the company. As he puts it, he “worked for Nokia for a long time mostly in marketing and product development” but who left in “the Great Exodus of talent in the summer of 09″. You might suggest that means they’re out of the loop, but it tells you what was going on during those important years when the iPhone appeared, Windows Mobile started strangling and Android came to look like a viable platform.

It’s in two parts (here’s the second).

He starts off asking:

“The crux of the question is why, with world class design, manufacturing, research, and logistics, is Nokia repeatedly whipped in cutting edge areas (it still excels in mobile phones for the masses)? Is it because it is run by Finns, mostly located in southern Finland? Is it a malaise normal to mega-corporations? Is it because of the Nokia heritage in manufacturing? Or is it a cultural and structural dysfunction that fails to produce amazing products?

“In part, its all of these things. In a classic Innovator’s Dilemma, Nokia’s excellence is killing it. “

Nokia is terrific at cranking out designs, Schick says, but

“A classic problem at Nokia is locking specifications 2 years before a product is released. And that long-term cycle is ingrained at Nokia, even target setting is no shorter than 6 months, meaning at least a year to react to anything.”

By contrast, he points out, Facebook and YouTube changed how we think about the web in just 18 months. “In short, traditional factory processes make Nokia 2 years too late for everything.”

In part two he lays into the management approach:

“When Nokia decided to be an “internet company”, instead of bringing in leaders and workers with experience and knowledge, Nokia put top managers (with zero Web skills or understanding) in charge (not to mention inappropriate repurposing of coders with the wrong skill-set). I’ve seen a ton of bad decisions in products and services because the division leader (a manager, of course) had no clue what the product was about (but, he was a good finance man, indeed).”

This, he says, led to “zombie products” that didn’t keep up with the times.

The Nokia N96, he says, was “a product built with no leadership”:

“It started as a blip on the TV strategy and I watched it get tugged by multiple groups adding to the spec list as it morphed into a “flagship” “everything but the kitchen sink” product. And I was really upset when a top executive lambasted it after launch, when clearly, it was that top executive’s responsibility to make sure Nokia didn’t ship krap products. “

However he is upbeat – suggesting that all the people who left the company in 2009 will be eligible, once their standard two-year redundancy exile is over, to come back into it, via startups or other approaches.

His closing thoughts?

“Nokia’s future is not about lack of understanding or intelligence or even skill. It’s future just happens to be on the other side of habits from a manufacturing age, habits that are comfortable and quite profitable, but just happen to be holding Nokia back from being a kick ass company again.”

So – what do you think? Is it Nokia’s manufacturing heritage that holds it back? Yes, we’ve all heard the retorts that “Nokia sells 40% of the world’s smartphones”. However, it’s making a long way from 40% of the world’s smartphone profits, which indicates that it’s getting squeezed. The question is, can it right that?


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Are you feeling lucky? Why Google’s driverless cars show its technology heft

Like the James Bond filmmakers closing the Thames or Top Gear persuading Marines to use a car as a landing craft, Google can get away with automatically-driven cars because of its reputation

On Saturday evening, in a quiet, understated post on its official blog, Google’s engineers nonchalantly announced that not only had they invented self-driving cars, but that those cars were already among us.

“Our self-driving cars have logged over 140,000 miles,” wrote Sebastian Thrun, a Google ‘Distinguished Software Engineer’. From other companies, you would have expected enormous press conferences, flashy demonstrations and appearances at trade shows: from Google, there was merely a blog post and a few snippets for the press. Another casual revolution.

Autonomous vehicles are not a revolutionary development; they’ve been around for many years in various forms, not least in the Pentagon’s DARPA Challenges that have produced truly autonomous vehicles operating on closed circuits. It’s these experiments and prototypes that have spawned the new vehicles – indeed, Professor Thrun developed those cars before being hired by Google.

But Google has a unique advantage here: thanks to its Street View data, it already has detailed plans and photographs of every single street in the UK, the US, Ireland, and most major world cities. Its cars can literally look ahead at pictures of the junctions they’ll be traversing, well in advance, in order to plot their routes.

However mass-market models are, even by the most generous of predictions, still years away – and there are the thorny legal issues of responsibility for accidents while under computer control still to solve. But what’s remarkable here is not only the progress, but the seemingly casual attitude to it.

Google has the same abilities as the directors of James Bond films, or the producers of Top Gear: just by using its reputation, it can open doors that would be closed to others. No independent movie would have been able to close the Thames for an extravagant boat-chase pre-title sequence; and no tiny show on a satellite channel would have been able to get the Royal Marines to use a Ford Fiesta as a beach landing craft. In the same way, a tech startup or a university research team trying to road-test a self-driving car would have significantly more trouble with local authorities than if Google were the ones calling.

The inevitable jokes will start to fly, of course. Someone will suggest an ‘I’m Feeling Lucky’ button for destinations; someone else will say that the petrol’s free, but supported by contextual advertising from your car radio. And in a few days, everyone will have moved on, and the miracle of the self-driving car will start to become normal.

And the next quiet revolution will get that little bit closer.

Tom Scott’s homepage is at http://www.tomscott.com; he’s on Twitter at @tomscott


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Adobe and Microsoft: an acquisition that wouldn’t make sense for either side

Rumours that Adobe might be bought by the software giant don’t stand up to examination – because the two sides have more to gain apart than together

Adobe has declined to comment on a report in the New York Times that its chief executive met Steve Ballmer, head of Microsoft, to discuss tactics relating to Apple – and a possible takeover.

In the story, the NYT reported:

“The meeting, which lasted more than an hour, covered a number of topics, but one of the main thrusts of the discussion was Apple and its control of the mobile phone market and how the two companies could team up in the battle against Apple. A possible acquisition of Adobe by Microsoft were among the options.”

Adobe stock spiked by 11.5% in investors’ faintly desperate hope that it might come true.

In a statement on Friday, Adobe said: “Adobe and Microsoft share millions of customers around the world and the CEOs of the two companies do meet from time to time. However, we do not publicly comment on the timing or topics of their private meetings.”

This is what is known in politics as a “non-denial denial”: it doesn’t say whether they met or not, and it doesn’t say what they talked about if they did. So it’s a non-denial denial about a non-meeting meeting.

The NYT adds that it

“learned about the meetings through employees and consultants to the companies who were involved in the discussions that took place or familiar with their organization, all of whom asked not to be identified because they were not authorized to speak publicly by Microsoft or Adobe. Those involved in the meeting, from its logistical set up to the discussion that took place, were instructed to stay quiet about the two companies holding council.”

Adobe is valued at $13.5bn on annual revenues of $3.2bn; Microsoft certainly has enough money to buy it, but the question is whether it would want to. Doing so could put a dent in Apple’s prospects, because Mac users are still a significant proportion of Adobe buyers because of its Creative Suite products. Buying Adobe and forcing the CS suite over to Windows-only could be a way to hurt Apple. But it would hurt Adobe more rapidly, because Apple users would simply hold off updating, and buy faster machines instead. And it would let Quark, which has been badly hurt by the adoption of Adobe’s InCopy publishing and layout product over Quark Xpress, back into the market.

Plus Microsoft really doesn’t need any more computer revenue. It does pretty well out of Windows. The real threat that Microsoft, and Adobe, face from Apple is in the mobile phone arena. That’s where Adobe has been hurt by Apple’s insistent non-adoption of Flash technology on the iPhone and its push instead towards other web standards, such as HTML5. And Microsoft has seen its mobile phone franchise eaten up and spat out by the iPhone – which is why it is relaunching its entire game with Windows Phone 7 on Monday 11 October.

Yet oddly enough the first versions of WP7 won’t have Flash (it’s based on the IE7 browser, and doesn’t have that plugin or Silverlight). Which leaves open the question of quite what Microsoft would want to buy from Adobe. If there’s no merit buying the company, then what’s left? Buying Flash? Adobe does nicely out of that, so it wouldn’t want to sell.

When you weigh it up, the idea that Microsoft would want to buy Adobe just doesn’t quite hold water. It has Silverlight, which is a Flash competitor. It has enough revenue from Windows, and wouldn’t greatly increase it by buying Adobe (which would probably bring about a monopoly investigation, called by Apple if nobody else).

Then read Kara Swisher’s report, from “sources” within the two companies, who call the idea “nonsense”. Her strongest point? If you’re talking about an acquisition – which is the sort of thing that requires lots of hush-hush negotiation and hotel room meetings – then the person you don’t get to turn up at your headquarters is Steve Ballmer. He’s not what you call the quiet type.

Still, it’s a pity. Among the names being considered for the merged company (within Google): Microbe. Can you do better?


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Tech Weekly podcast: Jason Calacanis hits back at TechCrunch, latest Startup Surgery

Join Aleks Krotoski, Jemjma Kiss and Charles Arthur for a start-up special on Tech Weekly this week. Simon Carmichael, head of private placements and venture sellsides and director at Torch Partners, takes your questions, whether you’re looking for angel, first-round or later investment. But rather than just taking his word for it, we’re also speaking with Sam Barnett from struq.com, who self-funded through the lean years of 2008-10, establishing a successful behavioural retargetting advertising company. He offers his advice and a word on how to avoid the pitfalls of digital hubris.

The team also get to grips with Angelgate, the business story rocking Silicon Valley. Internet entrepreneur Jason Calacanis weighs in during an interview with Jemima, and throws a few well-placed barbs at his old business partner, Michael Arrington of TechCrunch.

We’ll find out why the mobile industry is suing itself, and what BT has that the other fibre-optic broadband providers want.

Don’t forget to …

• Comment below
• Mail us at tech@guardian.co.uk
• Get our Twitter feed for programme updates or follow our Twitter list
• Join our Facebook group
• See our pics on Flickr/Post your tech pics




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10 steps to speed up a slow Windows PC | Ask Jack

J King has a slow-running Dell and wonders if he should consider reinstalling Windows

I have a slow-running Dell that’s about five years old. It has been protected by Norton Symantec throughout its life and, after a recent full system scan, Norton declares it to be in good health with all threats under control. On the other hand, I am told that slow running is what happens when a PC is full of viruses, and I should consider reinstalling Windows. Which of these is right? And if my PC is clogged up, what is the point of Norton Symantec? It would be nice to be able to make an accurate diagnosis.
J King

A PC running Microsoft Windows XP should continue to run at the speed it did when you bought it. They never (or very rarely) do in real life, for a number of reasons. The most obvious is that both the operating system and the applications change as security holes are patched and new features are added. Today’s updated XP SP3 needs more resources than the original version, launched in 2001. To run Windows XP SP3, a browser and one main program nowadays you should have at least 1GB of memory and at least 1GB of free hard drive space.

Also, new PCs “feel” fast because they usually are much faster than whatever you had before. As the months go by, the new speed feels normal and you start to notice delays when things are not as fast as you’d like. Unless you are the sort of person who actually benchmarks new PCs, then you won’t really know how much it has slowed down, if at all. (Windows 7 and Vista have reliability and performance monitors that help.)

It is certainly true that malware can make a PC run slowly, and you should double-check Norton’s opinion by running an alternative as a one-off test. I’d suggest Malwarebytes’ Anti-Malware: see my recent post on Removing spyware from Windows for further help. But your PC may also have slowed down because it’s running lots of background programs installed by apparently reputable companies such as Adobe, Apple, Google and many others, including Microsoft. Anti-virus software generally cannot protect you from software that you install deliberately.

At this point, you can try to solve the problem either by debugging your current Windows PC or by reinstalling the Windows XP operating system. (You can also not solve the problem by taking a different route, such as buying a new PC or installing Linux. These will replace your current problems with a different set of problems. However, I’m a stickler for answering the question you actually asked.)

Both debugging your current PC and reinstalling Windows XP will take time and effort. Usually, debugging is quicker, while reinstallation produces better results. (The reinstallation is quick: downloading Windows updates, reinstalling all your applications and restoring your data can take a long time.) I’d suggest you follow this clean-up routine and see if it speeds up your PC, because at least you will have some tools to help you monitor and control your PC.

1. Check that you have all the latest Windows updates then back up your whole PC, or at least any data that you have not already backed up. Create a Restore Point so you can go back to it.

2. Go to Add/Remove programs and uninstall any software you no longer use. Ideally, uninstall all copies of Java and then install the latest version.

3. Download and run CCleaner (free) to delete temporary files and clean up your PC, including the Windows Registry.

4. Run Malwarebytes’ Anti-Malware, as mentioned above. (You can also run it in Safe Mode.)

5. Restart your PC and check your hard drive for errors. The quickest way is to click Start and type chkdsk /r in the Run box.

6. Download and install AnVir Task Manager Free. This will enable you to go through your PC’s startup programs and services and block any that you no longer want to load. It will also stop programs from inserting things into your startup routine without your permission. You may need to identify some startup programs using Pacs-Portal or Bleeping Computer. See the Services Guide for Windows XP at The Elder Geek for other information. Hover your mouse over Task Manager Free’s SysTray icons to see if you are short of memory or if something is using a lot of resources.

7. Download and run Sysinternals’ Process Explorer 12.04. This is like Windows Task Manager but much more powerful. Look through all the applications and processes that are running on your PC and see if any are consuming unusual amounts of the CPU and other resources. If one application is stealing 90-100% of the processor, everything else will run very slowly. Note that svchost is not in itself a problem: it simply hosts other services that are run from dll files (dynamic-link libraries).

8. Based on your findings from 6 and 7, you may want to turn off some Windows services (set them to run on demand), and update or change some applications. Historically, Norton has been seen as a bit of a resource hog, but I’m told that Norton Internet Security 2010 has been much improved. You could consider replacing Norton with the free Microsoft Security Essentials to see if it makes a difference. Google’s Chrome is a more lightweight and more secure browser than Firefox or IE. Apple’s iTunes for Windows is bloated and slow, and lumbers you with QuickTime, Bonjour, and attempts to install the Safari browser. Check the website AlternativeTo for ideas and comments on various options. (It also covers Linux, Mac, iOS, Android and other operating systems.) If you can’t find a better alternative, uninstall then reinstall the program that’s creating a problem.

9. Defragment your hard drive. Windows has a built-in defragger, but Auslogics Disk Defrag 3.1.8 is an excellent alternative.

10. (Optional) Old PCs can accumulate vast amounts of dust, carpet fibres and other detritus that can clog fans and so on. Turn off your PC and unplug it from the mains, take the lid off, then gently blow the dust out. Make sure that the fans spin freely, and that all the cables are pushed firmly home. Static electricity kills chips, so you should wear an ESD (electrostatic discharge) strap. If not, make sure you ground yourself to make sure you are not carrying a static charge. Either way, keep your fingers well away from the motherboard.

Your aged Dell should now be running better. If not, you may have to resort to a memory upgrade, or reinstall Windows XP. For reference, I have a five-year-old Dell desktop bought at Easter 1985 (see my column from April 14). It still runs Windows XP SP3 perfectly well, though 1GB is very tight on memory. (A 4GB upgrade cost me about £40.) The idea that Windows needs to be reinstalled every two years or so is no longer true, if a PC is well looked after, though I used to do reinstalls with DOS-based versions from Windows 95 to ME.


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Is your private phone number on Facebook? Probably. And so are your friends’

Uploads from iPhones using the Facebook app will push all your contacts onto Facebook’s servers – where they’ll be matched against any and everyone. Worried at all? Update: Or how about a random Facebooker’s number?

If you have a friend on Facebook who has used the iPhone app version to access the site, then it’s very possible that your private phone numbers – and those of lots of your and their friends – are on the site.

The reason: Facebook’s “Contact Sync” feature, which synchronises your friends’ Facebook profile pictures with the contacts in your phone.

Except that it doesn’t do that on your phone. Oh no. Because that would be wrong, to pull the photos down from Facebook and put them on your phone. That would breach Facebook’s terms of service. Update: A more recent version of the app shows that it does download “your friends’ profile photos and other info from Facebook” to add to your iPhone address book.

Instead, what What Facebook’s app does it that it imports all the names and phone numbers you have on your (smart)phone, uploads them to Facebook’s Phonebook app (got a Facebook account? Here’s your Phonebook). (Update: Rhodri Marsden says that you’ll now get a big warning sign saying that the numbers are imported into Facebook. That’s above.)

Pause for a moment and go and look at it. Did you know those numbers? Did you collect them? Despite the reassuring phrase there – “Facebook Phonebook displays contacts you have imported from your phone, as well as your Facebook friends” – it’s absolutely not true. I know because there are numbers there which I don’t have. OK, perhaps the people who own them added them; but that’s not clear either. So how did they get there? Because it only takes one person to upload another person’s number, and the implication is that it’s going to be shared around everywhere.

Update: that’s the implication of “all contacts from your device… will be sent to Facebook and be subject to Facebook’s Privacy Policy”. Note, not just your friends – but everyone on your device.

The implications are huge, and extremely worrying. All it takes is for someone’s Facebook account to be hacked (perhaps via their phone being stolen) and lots of personal details are revealed. Or, as Craig noted in the comments, you get your phonebook record of “Steve Car” (which was for his garage mechanic) somehow linked to someone called “Steve Carlton” – who he doesn’t know.

Update: Facebook says, in a statement: “Facebook never shares personally identifiable information with third parties – advertisers are only given anonymised and aggregated data.” It also adds: “Facebook is a free service and something that many people find adds value to their day-to-day lives. As with any service, users do need to invest some time in order to use it properly and we encourage people to use their privacy settings to do this and to access the Help Centre for support.”

Kurt von Moos, who first wrote about this earlier this year (since when Facebook has revised its privacy statement, but not altered what goes on in this way) says that there are a number of reasons to be concerned. As he puts it:

“1) Facebook doesn’t warn users that they are uploading their phone’s adress book to Facebook. In fact, because Facebook doesn’t sync contact numbers or email addresses TO your phone, most users wrongly assume that Facebook Contact Sync only syncs user pictures. In reality though, they are pumping your address book, without your consent.” [Since then the Facebook app has clearly been updated with a warning.]

Facebook says you can remove your mobile contacts, but it’s not clear that that will remove your mobile if someone else uploads it.

von Moos continues:

“2) Phone numbers are private and valuable. Most people who have entrusted you with their phone numbers assume you will keep them private and safe. If you were to ask your friends, family or co-workers if they are ok with you uploading their private phone numbers to be cross-referenced with other Facebook users, how many of them do you think would be ok with it?”

He also points to even more egregious problems: (a) can you be sure how Facebook, or its advertisers or partners or whatever it becomes down the line, will use that data? (b) why is it that Facebook takes all your mobile numbers, rather than matching names of contacts with names of friends? (c) sometimes, it gets the matches wrong – and incorrect (or faked) data that people have given to Facebook as their “contact” details (such as hotels or businesses) gets linked as being a “friend”, or the lack of an international dialling prefix messes up the match, and means again that someone who you don’t know is identified as a “friend” or contact.

von Moos concludes: “There are some contacts and phone numbers who’s privacy I simply refuse to risk on the Web. Facebook has taken and continues to take liberties on behalf of their users. Their perception of privacy and their users perception of privacy is often very different. I don’t think this is maliciousness on Facebook’s part, but it does show me that Facebook is painfully out of touch with the needs and beliefs of their CORE users, who are still wary of the openness that a Web 2.0 lifestyle entails.”

It’s not clear whether the official Facebook for Android app does the same. We’d be interested to hear from you if you’ve noticed this with the app. Update: people in the comments seem to be saying that it does.

So – beware: Facebook quite probably has your details. More of them, in fact, than you might have thought.

Update: Actually, it can supply those details all over the place, if you haven’t locked down your privacy settings – as Tom Scott has demonstrated with his “EVIL” page. Here’s a screenshot:

The numbers are anonymised, but they’re real; and they keep changing, just to show that there are loads of people out there who don’t know how much they’re giving away not just to Facebook, but to the web – via our good friend, Facebook’s graph API. Let Scott explain:

“How does it work? There are uncountable numbers of groups on Facebook called “lost my phone!!!!! need ur numbers!!!!!” or something like that. Most of them are marked as ‘public’, or ‘visible to everyone’. A lot of folks don’t understand what that means in Facebook’s context — to Facebook, ‘everyone’ means everyone in the world, whether they’re a Facebook member or not. That includes automated programs like Evil, as well as search engines.”

So “Evil uses the graph API to search for groups about lost phones. It picks them at random, extracts some of the phone numbers, and then shows them here. This site isn’t doing anything that you couldn’t already do manually.”

Of course, you could always just remove your number from Facebook. Then you can feel sure that at least one point of failure hasn’t been used.


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Attack Of The Grey Buttons: Sony’s Google TV remote spotted.. on TV

If you thought that Google TV would make watching the internet on your television as simple as clicking a button, you were half-right. It does involve a button. Actually, 81 of them

Oh, that? Sony’s remote control for Google TV. Handy, isn’t it?

Pardon? Yes, now that you point it out, it’s true to say that all that’s missing is the aerial sticking out of the top, and it really would look like a remote control. For a jumbo jet.

Well, don’t say that you weren’t warned. Google TV was shown off with huge amounts of razzmatazz but worryingly little detail about how you’d actually operate it.

At the time we noted that

Google’s approach does have potential. It has the backing of Sony, which will use Google’s software in a new line of TV sets that will appear before Christmas, and users who don’t want to buy a new TV will be able to get a Logitech set-top box instead. Also, it will have a head start in apps because it will run Android apps from Google’s store and third-party marketplaces.

The problem with trying to do the internet from your television has always been the same one: TV sets have extremely low interaction needs. You have channels and you have sound. And a power button. OK, and often an input selection. If you start adjusting the colour balance and contrast, you are unusual, and you’ll do it on average once in the lifetime of the set.

Computers, and the internet, require a lot of interaction. URLs don’t type themselves. Many sites, including YouTube, will ask for a username and password, and those are a real pain to enter on any sort of non-QWERTY device. And how do you control a mouse on a screen that’s ten feet away?

This seems to be Sony’s answer. We count 81 buttons, not including the circular ones at the top and the central buttons. That is a hell of a lot of buttons. Ergonomics? No, next door down.

The URLs and interaction problem is why the documentation for Google TV admitted coyly that “all input devices for Google TV will have QWERTY keyboards” – as we pointed out last month – but also that that “users needs interactions that are fast and easy to do – at a distance, with one hand, in the dark.”

Engadget managed to grab this telling picture of the Sony effort when Google TV was featured on ABC’s Nightline. Though Engadget is excited about it: “everything you’d need to rock the web and video all at once”, it enthuses.

Hmm, well, perhaps. By contrast, let’s take a look at the the Sky+ remote, as it does everything – channels, volume, plus control of the hard drive recorder, and so must be the most complicated you can get:

Hmm, 36 buttons plus two rockers. There’s the facility to do text entry (via SMS-style keys). More than that, it’s got some real human factors design in it: it’s a remote designed to be held and brandished at the TV.

Conclusion? This must be a first iteration. Things must surely get better. And also: has Sony completely lost it?


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The real cost of free | Cory Doctorow

Commenters who claim I tell artists to give their work away for free are wrong – and they should focus on the real online villains

Last week, my fellow Guardian columnist Helienne Lindvall published a piece headlined The cost of free, in which she called it “ironic” that “advocates of free online content” (including me) “charge hefty fees to speak at events”.

Lindvall says she spoke to someone who approached an agency I once worked with to hire me for a lecture and was quoted $10,000-$20,000 (£6,300-£12,700) to speak at a college and $25,000 to speak at a conference. Lindvall goes on to talk about the fees commanded by other speakers, including Wired editor Chris Anderson, author of a book called “Free” (which I reviewed here in July 2009), Pirate Bay co-founder Peter Sunde and marketing expert Seth Godin. In Lindvall’s view, all of us are part of a united ideology that exhorts artists to give their work away for free, but we don’t practice what we preach because we charge so much for our time.

It’s unfortunate that Lindvall didn’t bother to check her facts. I haven’t been represented by the agency she referenced for several years, and in any event, no one has ever paid me $25,000 to appear at any event. Indeed, the vast majority of lectures I give are free (see here for the past six months’ talks and their associated fees – out of approximately 95 talks I’ve given in the past six months, only 11 were paid, and the highest paid of those was £300). Furthermore, I don’t use an agency for the majority of my bookings (mostly I book myself – I’ve only had one agency booking in the past two years). I’m not sure who the unfortunate conference organiser Lindvall spoke to was – Lindvall has not identified her source – but I’m astonished that this person managed to dig up the old agency, since it’s not in the first 400 Google results for “Cory Doctorow”.

It’s true that my stock response to for-profit conferences and corporate events is to ask for $15,000 on the grounds that almost no one will pay that much so I get to stay home with my family and my work; but if anyone will, I’d be crazy to turn it down. Even so, I find myself travelling more than I’d like to, and usually I’m doing so at a loss.

Why do I do this? Well, that’s the bit that Lindvall really got wrong.

You see, the real mistake Lindvall made was in saying that I tell artists to give their work away for free. I do no such thing.

The topic I leave my family and my desk to talk to people all over the world about is the risks to freedom arising from the failure of copyright giants to adapt to a world where it’s impossible to prevent copying. Because it is impossible. Despite 15 long years of the copyright wars, despite draconian laws and savage penalties, despite secret treaties and widespread censorship, despite millions spent on ill-advised copy-prevention tools, more copying takes place today than ever before.

As I’ve written here before, copying isn’t going to get harder, ever. Hard drives won’t magically get bulkier but hold fewer bits and cost more.

Networks won’t be harder to use. PCs won’t be slower. People won’t stop learning to type “Toy Story 3 bittorrent” into Google. Anyone who claims otherwise is selling something – generally some kind of unworkable magic anti-copying beans that they swear, this time, will really work.

So, assuming that copyright holders will never be able to stop or even slow down copying, what is to be done?

For me, the answer is simple: if I give away my ebooks under a Creative Commons licence that allows non-commercial sharing, I’ll attract readers who buy hard copies. It’s worked for me – I’ve had books on the New York Times bestseller list for the past two years.

What should other artists do? Well, I’m not really bothered. The sad truth is that almost everything almost every artist tries to earn money will fail. This has nothing to do with the internet, of course. Consider the remarkable statement from Alanis Morissette’s attorney at the Future of Music Conference: 97% of the artists signed to a major label before Napster earned $600 or less a year from it. And these were the lucky lotto winners, the tiny fraction of 1% who made it to a record deal. Almost every artist who sets out to earn a living from art won’t get there (for me, it took 19 years before I could afford to quit my day job), whether or not they give away their work, sign to a label, or stick it through every letterbox in Zone 1.

If you’re an artist and you’re interested in trying to give stuff away to sell more, I’ve got some advice for you, as I wrote here – I think it won’t hurt and it could help, especially if you’ve got some other way, like a label or a publisher, to get people to care about your stuff in the first place.

But I don’t care if you want to attempt to stop people from copying your work over the internet, or if you plan on building a business around this idea. I mean, it sounds daft to me, but I’ve been surprised before.

But here’s what I do care about. I care if your plan involves using “digital rights management” technologies that prohibit people from opening up and improving their own property; if your plan requires that online services censor their user submissions; if your plan involves disconnecting whole families from the internet because they are accused of infringement; if your plan involves bulk surveillance of the internet to catch infringers, if your plan requires extraordinarily complex legislation to be shoved through parliament without democratic debate; if your plan prohibits me from keeping online videos of my personal life private because you won’t be able to catch infringers if you can’t spy on every video.

And this is the plan that the entertainment industries have pursued in their doomed attempt to prevent copying. The US record industry has sued 40,000 people. The BBC has received Ofcom’s approval to use our mandatory licence fees to lock up its broadcasts with DRM so that we can’t tinker with or improve on our own TVs and recorders (and lest you think that this is no big deal, keep in mind that the entire web was created by amateurs tinkering with systems around them). What’s more Apple, Audible, Sony and others have stitched up several digital distribution channels with mandatory DRM requirements, so copyright holders don’t get to choose to make their works available on equitable terms.

In France, the HADOPI “three strikes” rule just went into effect; they’re sending out 10,000 legal threats a week now, and have promised 150,000 a week in short order. After three unsubstantiated accusations of infringement, your whole family is disconnected from the internet – from work, education, civic engagement, distant relatives, health information, community. And of course, we’ll have the same regime here shortly, thanks to the Digital Economy Act, passed in a three-whip wash-up in the last days of parliament without any substantive debate, despite the thousands and thousands of Britons who asked their legislators to at least discuss this extraordinarily technical legislation before passing it into law.

Viacom is just one of the many entertainment giants suing companies like Google for allowing everyday people to upload content to the internet without reviewing its copyright status in advance. Never mind that there’s 29 hours of video uploaded to YouTube every minute, that there aren’t enough lawyers in all the world to undertake such a review, and that throttling the videos (by charging uploaders for legal review, for example) would put practically every person who finds in YouTube the opportunity for personal and creative expression out of business.

Never mind that if this principle were passed into law, it would shutter every message board, Twitter, social networking service, blog, and mailing list in a second. That’s bad enough, but in addition to these claims, Viacom has asked the court to order Google to make all user-uploaded content public so that Viacom can check it doesn’t infringe copyright – it thinks that its need to look at my videos is greater than my need to, say, flag a video of my two-year-old in the bath as private and visible only to me and her grandparents.

Meanwhile, the entertainment industries continues their push around the world for a series of China-style national firewalls (in the UK, former BPI executive Richard Mollet boasted of getting this legislation inserted into the Digital Economy Act).

This is an approach that millionaire pop stars like U2′s Bono wholeheartedly endorse – last Christmas, he penned a New York Times op-ed calling for Chinese-style censorship everywhere. And just this month, MPAA representatives told the world’s governments that adopting national internet censorship regimes for copyright would also allow them to block information embarrassing to their regimes, such as WikiLeaks.

The MPAA was addressing a meeting for the Anti-Counterfeiting Trade Agreement, a secret treaty that is being negotiated away from the UN, behind closed doors, and which includes proposals to search iPods, phones and laptop hard-drives at the world’s borders to look for infringement.

So yeah, if you want to try to control individual copies of your work on the internet, go ahead and try. I think it’s a fool’s errand, and so does almost every technical expert in the world, but what do we know?

But for so long as this plan involves embedding control, surveillance and censorship into the very fabric of the information society’s infrastructure, I’ll continue to tour the world, for free, spending every penny I have and every ounce of energy in my body to fight you.

Helienne, I can’t fault you for not reading my Guardian columns; after all, I’ve never read yours. And while I do fault you for not correcting the record, I won’t ask the Guardian’s reader’s editor to intervene or make silly, chiropractor-esque noises about libel. I’m a civil libertarian, and I have integrity, and I believe that the answer to bad speech is more speech, hence this column.

But you really ought to familiarise yourself with the ideologies of the people you’re condemning before you tear into them. I don’t agree with everything Chris Anderson says, but he hardly tells people to give their stuff away: mostly, Chris talks about how different pricing structures, loss-leaders, and sales techniques can be used to increase the bottom lines of creators, manufacturers, publishers and inventors, and he cites case studies of people who’ve made this work for them.

I have no idea what Seth Godin is doing on your hitlist: Seth’s a marketing consultant. The last three times I’ve heard him speak, he’s been talking about how to improve corporate communications and brand identity – that sort of thing. Sure, he apparently charges a very large sum of money for this advice, but that’s the topsy-turvy world of marketing for you. If your point is that creative people deserve to get paid, then presumably you’re all for Seth charging whatever the market will bear.

Now, Peter Sunde is an interesting case. He really does advocate something like totally unrestricted copying. But as you note yourself, this is a belief that he’s prepared to go to jail for, which is generally considered the gold standard for sincerity (the only higher standard I know of is being prepared to die for your beliefs – you should ask Peter where he stands on this). If your point is that Peter is only shamming about his politics, how do you explain this willingness to be imprisoned for them? Also: given Peter’s latest startup, Flattr, exists for the sole purpose of making it simple for audiences to pay artists, I think you might reconsider his place in your parade of villainy.

I understand perfectly well what you’re saying in your column: people who give away some of their creative output for free in order to earn a living are the exception. Most artists will fail at this. What’s more, their dirty secret is their sky-high appearance fees – they don’t really earn a creative living at all. But authors have been on the lecture circuit forever – Dickens used to pull down $100,000 for US lecture tours, a staggering sum at the time. This isn’t new – authors have lots to say, and many of us are secret extroverts, and quite enjoy the chance to step away from our desks to talk about the things we’re passionate about.

But you think that anyone who talks up their success at giving away some work to sell other work is peddling fake hope. There may be someone out there who does this, but it sure isn’t me. As I’ve told all of my writing students, counting on earning a living from your work, no matter how you promote it or release it, is a bad idea. All artists should have a fallback plan for feeding themselves and their families. This has nothing to do with the internet – it’s been true since the days of cave paintings.

You know who peddles false hope to naive would-be artists? People who go around implying that but for all those internet pirates, there’d be full creative employment for all of us. That the reason artists earn so little is because our audiences can’t be trusted, that once we get this pesky internet thing solved, there’ll be jam tomorrow for everyone. If you want to damn someone for selling a bill of goods to creative people, go after the DRM vendors with their ridiculous claims about copy-proof files; go after the labels who say that wholesale lawsuits against fans on behalf of artists (where labels get to pocket the winnings) are good business; go after the studios who are suing to make it impossible for anyone to put independent video on the internet without a giant corporate legal budget.

And if you want to find someone who supports artists, look at organisations such as the Electronic Frontier Foundation, who have advanced the cause of blanket licences for music, video and other creative works on the internet. As a songwriter, you’ll be familiar with these licences: as you say, you get 3% every time someone performs your songs on stage. What EFF has asked for is the same deal for the net: let ISPs buy blanket licences on behalf of their customers, licences that allow them to share all the music they’re going to share anyway – but this way, artists get paid. Incidentally, this is also an approach favored by Larry Lessig, whom you also single out as “ironic” in your piece.

It’s been 15 years since the US National Information Infrastructure hearings kicked off the digital copyright wars. And for all the extraordinary power grabbed by the entertainment giants since then, the letters of marque and the power to disconnect and the power to censor and the power to eavesdrop, none of it is paying artists. Those who say that they can control copies are wrong, and they will not profit by their strategy. They should be entitled to ruin their own lives, businesses and careers, but not if they’re going to take down the rest of society in the process.

And that, Helienne, is what I tell people when I give my lectures, whether paid or free.


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Live at the LSE: Steve Ballmer on the cloud and the future of Microsoft’s business

Liveblogging what’s being said in London by the chief executive of Microsoft

8.59am: We’re here at the LSE writing about Steve Ballmer, who is giving a speech entitled “Seizing the Opportunity of the Cloud: the Next Wave of Business Growth”

We’re already about half an hour in (so that my battery wouldn’t die – LSE has dispensed with power sockets in its lecture theatre).

So far Ballmer has given a brief outline of how IT has developed. He sounds like someone who is constantly straining to make his voice heard in a crowded noisy room. But he also looks less bulky than one might expect.

9.02am: UK is a country where there’s early adoption of tech – which is part of why the Move software for Xbox will be launched here first.

These are terrible slides. He’s no Steve Jobs.

…and now he’s finished his speech. Eh? I thought we were in for an hour’s disposition. Nope, half an hour of vague stuff was all.

9.04am: Reuters asks what makes Microsoft’s cloud good. Computer Weekly asks ….”I was once at an event where you were introduced as Bill Gates..”

“We look alike,” Ballmer says.

Stuxnet – is that something that heralds a new threat? (We suspect Ballmer hasn’t heard of it.)

“I love where we are in the cloud. On the business side feel like we are ahead of whoever the closest second rival is. Where we are v the other competitors…

“On the platform side, Windows Azure, we have competitors like Amazon, and who are doing only the private cloud like Oracle.” No mention of the G-word.

9.06am: “On the consumer side we have opportunities to improve our market share… [still no G-oogle word]… and the Kinect stuff… cloud, TV connectivity thing, it’s really early, but if you look at what you can do with an Xbox this holiday it’s ahead of our competitors.”

Pause.

“Oh. Stuxnet.”

Pause.

“The degree to which inevitably society commits to the back end infrastructure is a big deal. We can all do a great job respecting privacy.. there will be bad guys in the world.. we need to design infrastructures.. that we get the same sort of protection … that people expect in the prior world. That isn’t going to be easy, and certainly we’re hard at work at it.

“As our nation states work against this… don’t expect government harmonisation on this any time soon.” [Don't think he knows what it is yet.]

9.09am: Colleague in the press says: “I don’t understand a bloody word he says.”

What’s his favourite Xbox game? Ballmer into his element. “BEACH VOLLEYBALL BABY!!!” he yells. “My kids would tel you, THAT’S A LOT OF AIR UNDER YOUR FEET DADDY!”

9.10am: Complicated question from a student (they always are – students need to learn how to ask direct questions a la Paxman) about how technology will help people at the bottom of the economic pile.

“This will drive productivity, advance.. the size of the world’s pie will be expanded by what we’re doing… most of what I’ve talked about has the prospect both of helping people at the bottom of the economic pyramid and has the potential of making technology more affordable not less… because don’t have to build proprietary infrastructure for each process.”

9.12am: The Register asks if the operating system is dead. Goldman Sachs downgraded you. What does it mean for Windows 8. And his view on Chrome OS – Google’s operating system.

“What? His what? It what?” Ballmer plays with her.

I ask: you talk about cloud computing, but you’ve lost a pile of money in Online Services. Can you make money from it, and can it replace any lost revenue in the cloud?

9.14am: Ballmer: “how are we doing? Pretty darn good. Could be better… we’re going to make about $26bn in profit pre tax, only one company does better..

“We’re making money in our online services, except in our search service we have made very deliberate decision to invest for the long run, if you believe that it’s the right thing to do, we had a round in the early 2000s people were saying it was wrong to do the Xbox, I don’t think it was wrong.

“Does that mean there aren’t things we could have done differently.. will we have more competition.. of course. If you’re in a business with cool things happening, of course you’ll have competition.”

…”In terms of how the IT business is made up by our count there’s 20-25m people who work directly somehow in the IT business, in a vendor or IT department of a company. There’s maybe 10-15% whose jobs will be automated in new ways as a consequence of the move to the cloud.

“On the other hand most IT shops have a backlog of things they want to build that is super long. [Bill Gates-ism, that 'super-' prefix.]“

9.18am: “What’s your take on tablet computing and the cloud and the growth of Android in the cloud and how it’s hindering the growth of Windows in this area?” (Student question. Ask structured questions, folks. That’s how you get the useful answers.)

Another question: “….strategy… competition… operating systems…”

Another question from someone who says he’s a “patent lawyer and a judge”: “does the patent system help or hinder you, and with the cloud with all companies having different bits will it get in the way?”

Ballmer takes the last first: “Real good question.” (It is.) “Is the patent system perfect – it’s not. We think patent law ought to be reformed to reflect modern times. In general are we better with today’s patent or none, we’re better with today’s. Patent reform needs to be taken up on this side and the US, but getting rid of the patent system in some way would not impede technological progress.”

“There’s ways you want to weed out frivolous innovation… there’s negotiation between substandard companies, not extralegally, where companies try to work these things through privately; I believe the small inventor should have a seat at the table, some companies feel under the gun, but they should.

“Patent reform should be taken up because the pharma business and the IT, software business, neither existed when patent law was written, and there is reform which could help it do more than it could.

“And this is from a company that’s paid more out than we’ve taken in licensing patents.”

9.23am: E-government and savings: “the fundamental advance that will help the UK government and others save money is the automation of tasks that today take labour.

“We have been a force for price reduction, but that misses the big picture: software helps automate things that people do and reduce the hardware that it requires, because both those are bigger in the food chain in terms of costs.”

9.24am: On phones and tablets: “we’re going to be able to afford to have phones and tablets in our pocket. Big screens are great for a big demo – we saw that with the Kinect demo.

“On the pocket side, we got an early jump, we’ve got competition that I’m … not happy about, but we’ve got competion. It’s my belief that with Windows Phone people are going to say ‘wow’, yesterday a kid wanted to take a picture of me with ONE OF OUR COMPETITORS PHONES and I told him he could have a free Xbox if he got RID OF THAT UGLY PHONE and got one of our PRETTY phones.” [Getting the hang of the Ballmer EMPHASES now. They leap out at you.]

“The people typing on a keyboard look happier… than those aren’t.. I can tell you how many computers, how many Macs, how many iPads..

“You’ll see slates, but if you want most of the benefits of what a PC can offer, creating, a form factor that has been tuned over years, you’ll see us expand the footprint of what Windows can target..

“But we have to get back into phones.. and I love my Windows Phone 7.”

9.27am: Chinese student question: why has piracy? become such a problem in China but not India? And which is a bigger threat in the future – blocking, or piracy?

Another question: what’s his take on privacy issues relating to cloud computing?

Final question: what would it take to bring about the demise of Microsoft?

Ballmer: “I’M GOING TO START WITH THE THIRD QUESTION!!!”

9.29am: Ballmer: “The demise of Microsoft would require our complicit behaviour because we’d not be getting our job done. Companies’ futures are in their own hands but they’re not assured.

“We gotta invent, we gotta create, we gotta do new things. Because our past can be a help and a hindrance.”

[Believe me, this is far better than the lecture. That was dull.]

“We can see companies almost disappear and then burst back.. I put Apple in that category..

“I kinda like what we’re doing. That’s about as good a job as I can do of not answering your question.”

9.31am: Privacy: Ballmer says “We built something into Internet Explorer so that you could browse privately… it was a little controversial inside Microsoft when we did it, and there’s a whole ecosystem on the web that’s not happy about.

“My privacy I care a lot about. I gave you my email address (steveb@microsoft.com, if you’re interested) but I’m not going to be your friend on Facebook.

“My son, he’s 15, he doesn’t care much about his privacy, but he wants something back for giving it away – he says ‘why don’t they just pay me $25 per month, they can track me everywhere’.”

9.33am: On privacy still: “It’s got to be a contract with the user.”

Piracy: “Piracy in China is 8 times worse than in India, 20 times worse than in UK. Enforcement of the law needs to be stepped up. If you look at the environment there’s a lot more than in India, in Russia.

“I think the Chinese government hears the message, it’s more of a problem for Chinese companies – they need to have IP, it’s to the disadvantage even more of the Chinese companies. It woudl be worth a lot to us; China is the No.2 market in the world, will be the No.1 market in the world soon for smartphones and PCs.

“Don’t know how you’d control it.

“As you move to the cloud there will be regulations coming from the government, and that could be a problem, I’m a little nervous about that, particularly in the Chinese case, but you’ll have to wait and see how it works out.”

9.35am: ..winding up now. Apparently he’s going to get an LSE baseball cap. He looks like the perfect Little League father.

And we’re done. Well, it was interesting, at least on patents – and China.


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ACS:Law: The view from the accused, and the questions in the courts

Updated: Accused broadband users look to group action against controversial law firm – as lawyers explain whether claims of infringement would stand up in court

Hundreds of UK broadband users accused of sharing copyrighted content are preparing for the prospect of coordinated legal action against ACS:Law, the controversial solicitors’ firm at the centre of a huge row over file sharing and leaked data.

Those contemplating the action claim to have been wrongly identified as breaking the law, insisting that the methodology behind identifying illegal file sharers is deeply flawed and the pursuit of alleged file sharers classifies as harassment. ACS:Law and other lawyers chasing the accused insist the methodology is sound. Not so, rings the cry from just about everyone else.

A recap. Private information about thousands of broadband users held by ACS:Law spilt out onto the web last week. The data, obtained through court orders to internet service providers, was leaked online in the aftermath of a “denial of service” attack on the website of ACS:Law. An investigation by the Information Commissioner will establish whether or not the data was held in a secure, encrypted format – if not, the company could face a fine of up to £500,000. The ISPs involved – BT-owned Plusnet, O2-owned Be Broadband, and BSkyB – have joined Virgin Media and TalkTalk in saying that they will challenge court orders brought by the company until it can prove the security of its data handling. Quite a mess – yet the court orders live on. Two fresh developments as of Monday afternoon:

BT said it will ask for an adjournment at the 3pm court hearing at which Gallant Macmillan, acting on behalf of Minstry of Sound, is seeking a court order to obtain personal details of hundreds of Plusnet customers. • 4.55pm: BT had its adjournment in the hearing of Ministry of Sound vs. Plusnet granted. See this story for more details.

Before the hearing, BT told the Guardian:

“We will be asking the court to adjourn to a later date to give the opportunity, and enough time, for the serious issues raised to be properly considered. The incident involving the ACS:Law data leak has damaged people’s confidence in the current process. It’s in everyone’s interests to repair this and to ensure that broadband users’ interests are safeguarded – we are determined to do this. We are actively reviewing our approach to these disclosure requests to achieve this objective.”

Zen Internet, one of the internet service providers issued with court orders brought by ACS:Law, has said it will not provide any customer information to them until it is satisfied that data is being held securely. Zen Internet told the Guardian:

“We are aware of the recent media interest in ACS Law and as a result have investigated the situation thoroughly. Following our investigation and after speaking directly to ACS:Law we understand that no personal information about Zen customers to date has been leaked or published. We have received court orders from ACS:Law but will not provide any customer account holder information to them until we are satisfied that their systems are secure and our data will be protected in accordance with all relevant laws.”

“We don’t even like dance music – we’re rock fans…”

In the document embedded below, a broadband user is accused of sharing the copyrighted work of music artist Cascada on a peer-to-peer network, a claim the recipient strongly denies. Speaking to the Guardian on condition of anonymity, the accused said: “I find it amazing that the UK finds itself in a situation where it is considered justifiable for a solicitor and his company to bring great distress and worry on people, myself and my family included.

“Their accusations are based only on evidence that ACS:Law collects and to which there is no real method of proving one’s innocence. ACS:Law act as investigator, judge and jury without any regard for who their actions affect.”

(A 67-year-old church elder was similarly featured in today’s Metro having being accused of illegally downloading the Cascada dance tune. “At the time I was supposed to be committing this offence on my computer in Scotland, I was actually in Dorset putting my mother into a care home,” he said.)

In this case, the accused duly writes back to ACS:Law, denying the claim:

But the solicitors’ firm isn’t impressed, claiming the wording of the response has been “matches a template response that is available on the internet” and therefore: “we are disinclined to accept at face value what you have said”.

“These people are extremely distressed”

Michael Forrester, of Manchester-based Ralli solicitors, is involved in assessing the claims of more than 200 people who say that ACS:Law’s pursuit of them was harassment. “These people are extremely distressed,” he said. “People have told us of fights between partners, numerous sleepless nights, and visits to their GPs because of the stress. We have been informed that even though people have explained how it cannot possibly be them, they are often still pursued.

“Many people are so embarrassed just telling us about files they are alleged to have downloaded and shared, I cannot see them wanting to draw further attention to the issue if they were not innocent”.

Would ACS:Law’s evidence stand up in court?

Only a handful of the cases brought by ACS:Law have made it to court, despite the company sending thousands of letters. The company uses technology from a third party firm to get hold of the IP address – rather than the physical addresss – of people it suspects of file sharing copyrighted content, then applies for a court order requiring the relevant broadband provider to hand over customer information including names and addresses.

It is then incumbent on the rights holder to prove that a named individual shared the copyrighted content at a specific date and time, breaking the law as set out in the Copyright & Patents Act (1988). But pinning the identification down to a named individual is tricky, given that an IP address identifies only the connection at which the computer connects to the internet. However, because it would be a civil case, the standard of proof would be the “balance of evidence” – rather than “guilt beyond reasonable doubt” as in a criminal case.

“We entirely support the need for copyright owners to enforce their rights. We are often instructed by rights holders who wish us to assist them protecting their works,” Forrester says. “However, the current system is fraught with problems.

“Dependence on an IP addresses to target infringers appears to cause many false positive identifications, as the current situation seems to highlight. The vast majority of the people who had contacted us say they are entirely innocent of downloading the material alleged and believe they have cogent arguments to support this.”

Sarah Byrt, partner at law firm Mayer Brown LLP, added: “Once you’ve got the data about who the users are, you need technical evidence, for example by looking at people’s PC hard drives to see what sites they’ve been on and what files they’ve copied.”

An issue that will surely be swept away with the torrent of technology news? Don’t count on it. At 3pm, chief master Winegarton will choose whether or not to grant a court order brought by solicitors Gallant Macmillan acting for Ministry of Sound relating to hundreds of Plusnet customers the firm suspects of illegal file sharing – and one which BT has already challenged. Hold on to your hats.


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