Gene Simmons gets kiss of death from notorious web forum

Kiss bassist is bumped offline after comments endorsing aggressive stance against copyright infringement

Never one to bite his tongue (sorry), the public face of Kiss, its bassist Gene Simmons, has become the latest target of assiduous online attackers, Anonymous.

Two of Simmons’ official websites, SimmonsRecords.com and GeneSimmons.com, have been hit by the group of activists as an apparent reprisal for insisting that musicians should be far more aggressive in the pursuit of illicit filesharers. The Anonymous group, linked umbilically to influential online forum 4Chan, have forced several websites linked to copyright-protection bodies offline in recent weeks.

The offending comments were made by Simmons on a panel about building a successful entertainment brand. He said on Tuesday: “Make sure your brand is protected. Make sure there are no incursions. Be litigious. Sue everybody. Take their homes, their cars. Don’t let anybody cross that line.

“The music industry was asleep at the wheel, and didn’t have the balls to sue every fresh-faced, freckle-faced college kid who downloaded material. And so now we’re left with hundreds of thousands of people without jobs. There’s no industry.”

Ouch. You can almost hear Anonymous wheeling around their (illegal) DDoS missiles. And, sure enough, little more than 24 hours later Simmons’ online brand has been knocked off the internet.

(Though we have to point out that Simmons has perhaps forgotten about the efforts made by Metallica, for example, which named 300,000 users of Napster back in 2000 and got them kicked off the system. Dr Dre did the same. Asleep at the wheel? Hardly. It’s just the flipside of the benefit that being big brought – where the record companies could output something to lots of people at once. When they had to chase individuals, their problem became much bigger.)

As Slyck rightly points out, the loose-tongued rocker is the latest target of a group which counts the Motion Picture Association of America, Recording Industry Association of America, Copyright Alliance, Ministry of Sound, solicitors’ firms DG Legal, ACS:Law and Gallant Macmillan among recent victims. The latter, interestingly, appears to have been too strong to knock offline.

There is, of course, an oft-overlooked voice in the music industry that Rich Huxley pointed out.

Huxley, as is most likely with other artists paving new forms of distribution, says: “There has never been a better time to be an enterprising musician,” adding: “I am part of the music industries and I want representation.”

His point: “There’s no way to stop sharing and we shouldn’t be striving to do so. That it takes place on the internet just means that in some ways it’s track-able and identifiable.

“It’s useless and impossible to enforce anti-sharing laws as it’s always been the case that humankind finds another way. If sharing music online becomes illegal then people will revert to DVD/hard-drive sharing or find untraceable ways of continuing to to share. Maybe we’ll swap CDs with our friends again? Maybe we’ll borrow from libraries. To blame the internet is to blame the medium. To quote Steve Lawson ‘It’s like blaming Microsoft Excel for tax fraud’.”


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Tech Weekly podcast: Stephen Fry’s verdict on Windows Phone 7. Flip Video, 4iP and Google Cars

Join Aleks Krotoski, Jemima Kiss and Charles Arthur on Tech Weekly for a programme about transformations: Microsoft takes the plunge into the mobile market, Google launches a car, and 4IP goes from online autonomy to being integrated into the public service Borg.

Charles grills Ashley Highfield, head of Microsoft UK, about the Windows Phone 7, and gets a few choice words from comedian and polymath Stephen Fry, whose technophilia knows no bounds.

Gareth Jones of Cisco tells Charles about the latest transformation in the Flip camera series. Spoiler alert: not much has changed since our July 2009 interview with the company. Oh dear.

There’s all the usual news, views and clever quips from the team that make this week’s podcast simply unmissable. So please don’t.

Don’t forget to …

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Twitter: Gladwell’s social media argument ‘laughable’

Ev Williams and Biz Stone hit back at the New Yorker article that got everybody tweeting

Twitter founders Ev Williams and Biz Stone have derided Malcolm Gladwell’s contention that the effect of online networks on social change is greatly exaggerated, saying his argument is “laughable”.

Williams, who stepped down as chief executive of the social networking site last week, said Gladwell’s New Yorker article was “entertaining but kind of pointless”, while Stone said it was “absurd” to think that social networks were not “complementary to activism”.

The pair are the latest to launch a riposte to Gladwell’s dismissal of social networks, after the article – subheaded “Why the revolution will not be tweeted” – began to make waves on Monday 4 October.

Williams said: “It was a very well-constructed argument but it was kind of laughable.

“Anyone who’s claiming that sending a tweet by itself is activism, that’s ludicrous — but no one’s claiming that, at least no one that’s credible. If you can’t organise you can’t activate. I thought [the article] was entertaining but kind of pointless.”

In his argument, Gladwell cited the American civil rights movement of the late-fifties and sixties as an example of social change that was based on intimate friendship, suggesting that the “weak ties” connecting people online were not of the same influence.

“Enthusiasts for social media would no doubt have us believe that [Martin Luther] King’s task in Birmingham, Alabama, would have been made infinitely easier had he been able to communicate with his followers through Facebook, and contented himself with tweets from a Birmingham jail,” Gladwell argued.

“But [online] networks are messy: think of the ceaseless pattern of correction and revision, amendment and debate, that characterises Wikipedia. If Martin Luther King, Jr had tried to do a wiki-boycott in Montgomery, he would have been steamrollered by the white power structure.

“And of what use would a digital communication tool be in a town where 98% of the black community could be reached every Sunday morning at church? The things that King needed – discipline and strategy – were things that online social media cannot provide.”

Stone, the co-founder of Twitter, said on Monday: “The real-time exchange of information — a service like Twitter — it would be absurd to think it’s not complementary to activism. When it really comes down to it, it’s not going to be technology that’s going to be the agent of change. It’s going to be people; it’s going to be humanity.”

The pair did, however, hold back from the kind of hyperbole heaped upon Twitter for its role in last year’s Iranian election protests, saying that no one had intimated that ‘the revolution will be tweeted’.

“It’s always been our goal to reach the ‘weakest signals’ all over the world, such as the recent usage in Iran and Moldova,” Williams said.


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Is your private phone number on Facebook? Probably. And so are your friends’

Uploads from iPhones using the Facebook app will push all your contacts onto Facebook’s servers – where they’ll be matched against any and everyone. Worried at all? Update: Or how about a random Facebooker’s number?

If you have a friend on Facebook who has used the iPhone app version to access the site, then it’s very possible that your private phone numbers – and those of lots of your and their friends – are on the site.

The reason: Facebook’s “Contact Sync” feature, which synchronises your friends’ Facebook profile pictures with the contacts in your phone.

Except that it doesn’t do that on your phone. Oh no. Because that would be wrong, to pull the photos down from Facebook and put them on your phone. That would breach Facebook’s terms of service. Update: A more recent version of the app shows that it does download “your friends’ profile photos and other info from Facebook” to add to your iPhone address book.

Instead, what What Facebook’s app does it that it imports all the names and phone numbers you have on your (smart)phone, uploads them to Facebook’s Phonebook app (got a Facebook account? Here’s your Phonebook). (Update: Rhodri Marsden says that you’ll now get a big warning sign saying that the numbers are imported into Facebook. That’s above.)

Pause for a moment and go and look at it. Did you know those numbers? Did you collect them? Despite the reassuring phrase there – “Facebook Phonebook displays contacts you have imported from your phone, as well as your Facebook friends” – it’s absolutely not true. I know because there are numbers there which I don’t have. OK, perhaps the people who own them added them; but that’s not clear either. So how did they get there? Because it only takes one person to upload another person’s number, and the implication is that it’s going to be shared around everywhere.

Update: that’s the implication of “all contacts from your device… will be sent to Facebook and be subject to Facebook’s Privacy Policy”. Note, not just your friends – but everyone on your device.

The implications are huge, and extremely worrying. All it takes is for someone’s Facebook account to be hacked (perhaps via their phone being stolen) and lots of personal details are revealed. Or, as Craig noted in the comments, you get your phonebook record of “Steve Car” (which was for his garage mechanic) somehow linked to someone called “Steve Carlton” – who he doesn’t know.

Update: Facebook says, in a statement: “Facebook never shares personally identifiable information with third parties – advertisers are only given anonymised and aggregated data.” It also adds: “Facebook is a free service and something that many people find adds value to their day-to-day lives. As with any service, users do need to invest some time in order to use it properly and we encourage people to use their privacy settings to do this and to access the Help Centre for support.”

Kurt von Moos, who first wrote about this earlier this year (since when Facebook has revised its privacy statement, but not altered what goes on in this way) says that there are a number of reasons to be concerned. As he puts it:

“1) Facebook doesn’t warn users that they are uploading their phone’s adress book to Facebook. In fact, because Facebook doesn’t sync contact numbers or email addresses TO your phone, most users wrongly assume that Facebook Contact Sync only syncs user pictures. In reality though, they are pumping your address book, without your consent.” [Since then the Facebook app has clearly been updated with a warning.]

Facebook says you can remove your mobile contacts, but it’s not clear that that will remove your mobile if someone else uploads it.

von Moos continues:

“2) Phone numbers are private and valuable. Most people who have entrusted you with their phone numbers assume you will keep them private and safe. If you were to ask your friends, family or co-workers if they are ok with you uploading their private phone numbers to be cross-referenced with other Facebook users, how many of them do you think would be ok with it?”

He also points to even more egregious problems: (a) can you be sure how Facebook, or its advertisers or partners or whatever it becomes down the line, will use that data? (b) why is it that Facebook takes all your mobile numbers, rather than matching names of contacts with names of friends? (c) sometimes, it gets the matches wrong – and incorrect (or faked) data that people have given to Facebook as their “contact” details (such as hotels or businesses) gets linked as being a “friend”, or the lack of an international dialling prefix messes up the match, and means again that someone who you don’t know is identified as a “friend” or contact.

von Moos concludes: “There are some contacts and phone numbers who’s privacy I simply refuse to risk on the Web. Facebook has taken and continues to take liberties on behalf of their users. Their perception of privacy and their users perception of privacy is often very different. I don’t think this is maliciousness on Facebook’s part, but it does show me that Facebook is painfully out of touch with the needs and beliefs of their CORE users, who are still wary of the openness that a Web 2.0 lifestyle entails.”

It’s not clear whether the official Facebook for Android app does the same. We’d be interested to hear from you if you’ve noticed this with the app. Update: people in the comments seem to be saying that it does.

So – beware: Facebook quite probably has your details. More of them, in fact, than you might have thought.

Update: Actually, it can supply those details all over the place, if you haven’t locked down your privacy settings – as Tom Scott has demonstrated with his “EVIL” page. Here’s a screenshot:

The numbers are anonymised, but they’re real; and they keep changing, just to show that there are loads of people out there who don’t know how much they’re giving away not just to Facebook, but to the web – via our good friend, Facebook’s graph API. Let Scott explain:

“How does it work? There are uncountable numbers of groups on Facebook called “lost my phone!!!!! need ur numbers!!!!!” or something like that. Most of them are marked as ‘public’, or ‘visible to everyone’. A lot of folks don’t understand what that means in Facebook’s context — to Facebook, ‘everyone’ means everyone in the world, whether they’re a Facebook member or not. That includes automated programs like Evil, as well as search engines.”

So “Evil uses the graph API to search for groups about lost phones. It picks them at random, extracts some of the phone numbers, and then shows them here. This site isn’t doing anything that you couldn’t already do manually.”

Of course, you could always just remove your number from Facebook. Then you can feel sure that at least one point of failure hasn’t been used.


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Attack Of The Grey Buttons: Sony’s Google TV remote spotted.. on TV

If you thought that Google TV would make watching the internet on your television as simple as clicking a button, you were half-right. It does involve a button. Actually, 81 of them

Oh, that? Sony’s remote control for Google TV. Handy, isn’t it?

Pardon? Yes, now that you point it out, it’s true to say that all that’s missing is the aerial sticking out of the top, and it really would look like a remote control. For a jumbo jet.

Well, don’t say that you weren’t warned. Google TV was shown off with huge amounts of razzmatazz but worryingly little detail about how you’d actually operate it.

At the time we noted that

Google’s approach does have potential. It has the backing of Sony, which will use Google’s software in a new line of TV sets that will appear before Christmas, and users who don’t want to buy a new TV will be able to get a Logitech set-top box instead. Also, it will have a head start in apps because it will run Android apps from Google’s store and third-party marketplaces.

The problem with trying to do the internet from your television has always been the same one: TV sets have extremely low interaction needs. You have channels and you have sound. And a power button. OK, and often an input selection. If you start adjusting the colour balance and contrast, you are unusual, and you’ll do it on average once in the lifetime of the set.

Computers, and the internet, require a lot of interaction. URLs don’t type themselves. Many sites, including YouTube, will ask for a username and password, and those are a real pain to enter on any sort of non-QWERTY device. And how do you control a mouse on a screen that’s ten feet away?

This seems to be Sony’s answer. We count 81 buttons, not including the circular ones at the top and the central buttons. That is a hell of a lot of buttons. Ergonomics? No, next door down.

The URLs and interaction problem is why the documentation for Google TV admitted coyly that “all input devices for Google TV will have QWERTY keyboards” – as we pointed out last month – but also that that “users needs interactions that are fast and easy to do – at a distance, with one hand, in the dark.”

Engadget managed to grab this telling picture of the Sony effort when Google TV was featured on ABC’s Nightline. Though Engadget is excited about it: “everything you’d need to rock the web and video all at once”, it enthuses.

Hmm, well, perhaps. By contrast, let’s take a look at the the Sky+ remote, as it does everything – channels, volume, plus control of the hard drive recorder, and so must be the most complicated you can get:

Hmm, 36 buttons plus two rockers. There’s the facility to do text entry (via SMS-style keys). More than that, it’s got some real human factors design in it: it’s a remote designed to be held and brandished at the TV.

Conclusion? This must be a first iteration. Things must surely get better. And also: has Sony completely lost it?


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The real cost of free | Cory Doctorow

Commenters who claim I tell artists to give their work away for free are wrong – and they should focus on the real online villains

Last week, my fellow Guardian columnist Helienne Lindvall published a piece headlined The cost of free, in which she called it “ironic” that “advocates of free online content” (including me) “charge hefty fees to speak at events”.

Lindvall says she spoke to someone who approached an agency I once worked with to hire me for a lecture and was quoted $10,000-$20,000 (£6,300-£12,700) to speak at a college and $25,000 to speak at a conference. Lindvall goes on to talk about the fees commanded by other speakers, including Wired editor Chris Anderson, author of a book called “Free” (which I reviewed here in July 2009), Pirate Bay co-founder Peter Sunde and marketing expert Seth Godin. In Lindvall’s view, all of us are part of a united ideology that exhorts artists to give their work away for free, but we don’t practice what we preach because we charge so much for our time.

It’s unfortunate that Lindvall didn’t bother to check her facts. I haven’t been represented by the agency she referenced for several years, and in any event, no one has ever paid me $25,000 to appear at any event. Indeed, the vast majority of lectures I give are free (see here for the past six months’ talks and their associated fees – out of approximately 95 talks I’ve given in the past six months, only 11 were paid, and the highest paid of those was £300). Furthermore, I don’t use an agency for the majority of my bookings (mostly I book myself – I’ve only had one agency booking in the past two years). I’m not sure who the unfortunate conference organiser Lindvall spoke to was – Lindvall has not identified her source – but I’m astonished that this person managed to dig up the old agency, since it’s not in the first 400 Google results for “Cory Doctorow”.

It’s true that my stock response to for-profit conferences and corporate events is to ask for $15,000 on the grounds that almost no one will pay that much so I get to stay home with my family and my work; but if anyone will, I’d be crazy to turn it down. Even so, I find myself travelling more than I’d like to, and usually I’m doing so at a loss.

Why do I do this? Well, that’s the bit that Lindvall really got wrong.

You see, the real mistake Lindvall made was in saying that I tell artists to give their work away for free. I do no such thing.

The topic I leave my family and my desk to talk to people all over the world about is the risks to freedom arising from the failure of copyright giants to adapt to a world where it’s impossible to prevent copying. Because it is impossible. Despite 15 long years of the copyright wars, despite draconian laws and savage penalties, despite secret treaties and widespread censorship, despite millions spent on ill-advised copy-prevention tools, more copying takes place today than ever before.

As I’ve written here before, copying isn’t going to get harder, ever. Hard drives won’t magically get bulkier but hold fewer bits and cost more.

Networks won’t be harder to use. PCs won’t be slower. People won’t stop learning to type “Toy Story 3 bittorrent” into Google. Anyone who claims otherwise is selling something – generally some kind of unworkable magic anti-copying beans that they swear, this time, will really work.

So, assuming that copyright holders will never be able to stop or even slow down copying, what is to be done?

For me, the answer is simple: if I give away my ebooks under a Creative Commons licence that allows non-commercial sharing, I’ll attract readers who buy hard copies. It’s worked for me – I’ve had books on the New York Times bestseller list for the past two years.

What should other artists do? Well, I’m not really bothered. The sad truth is that almost everything almost every artist tries to earn money will fail. This has nothing to do with the internet, of course. Consider the remarkable statement from Alanis Morissette’s attorney at the Future of Music Conference: 97% of the artists signed to a major label before Napster earned $600 or less a year from it. And these were the lucky lotto winners, the tiny fraction of 1% who made it to a record deal. Almost every artist who sets out to earn a living from art won’t get there (for me, it took 19 years before I could afford to quit my day job), whether or not they give away their work, sign to a label, or stick it through every letterbox in Zone 1.

If you’re an artist and you’re interested in trying to give stuff away to sell more, I’ve got some advice for you, as I wrote here – I think it won’t hurt and it could help, especially if you’ve got some other way, like a label or a publisher, to get people to care about your stuff in the first place.

But I don’t care if you want to attempt to stop people from copying your work over the internet, or if you plan on building a business around this idea. I mean, it sounds daft to me, but I’ve been surprised before.

But here’s what I do care about. I care if your plan involves using “digital rights management” technologies that prohibit people from opening up and improving their own property; if your plan requires that online services censor their user submissions; if your plan involves disconnecting whole families from the internet because they are accused of infringement; if your plan involves bulk surveillance of the internet to catch infringers, if your plan requires extraordinarily complex legislation to be shoved through parliament without democratic debate; if your plan prohibits me from keeping online videos of my personal life private because you won’t be able to catch infringers if you can’t spy on every video.

And this is the plan that the entertainment industries have pursued in their doomed attempt to prevent copying. The US record industry has sued 40,000 people. The BBC has received Ofcom’s approval to use our mandatory licence fees to lock up its broadcasts with DRM so that we can’t tinker with or improve on our own TVs and recorders (and lest you think that this is no big deal, keep in mind that the entire web was created by amateurs tinkering with systems around them). What’s more Apple, Audible, Sony and others have stitched up several digital distribution channels with mandatory DRM requirements, so copyright holders don’t get to choose to make their works available on equitable terms.

In France, the HADOPI “three strikes” rule just went into effect; they’re sending out 10,000 legal threats a week now, and have promised 150,000 a week in short order. After three unsubstantiated accusations of infringement, your whole family is disconnected from the internet – from work, education, civic engagement, distant relatives, health information, community. And of course, we’ll have the same regime here shortly, thanks to the Digital Economy Act, passed in a three-whip wash-up in the last days of parliament without any substantive debate, despite the thousands and thousands of Britons who asked their legislators to at least discuss this extraordinarily technical legislation before passing it into law.

Viacom is just one of the many entertainment giants suing companies like Google for allowing everyday people to upload content to the internet without reviewing its copyright status in advance. Never mind that there’s 29 hours of video uploaded to YouTube every minute, that there aren’t enough lawyers in all the world to undertake such a review, and that throttling the videos (by charging uploaders for legal review, for example) would put practically every person who finds in YouTube the opportunity for personal and creative expression out of business.

Never mind that if this principle were passed into law, it would shutter every message board, Twitter, social networking service, blog, and mailing list in a second. That’s bad enough, but in addition to these claims, Viacom has asked the court to order Google to make all user-uploaded content public so that Viacom can check it doesn’t infringe copyright – it thinks that its need to look at my videos is greater than my need to, say, flag a video of my two-year-old in the bath as private and visible only to me and her grandparents.

Meanwhile, the entertainment industries continues their push around the world for a series of China-style national firewalls (in the UK, former BPI executive Richard Mollet boasted of getting this legislation inserted into the Digital Economy Act).

This is an approach that millionaire pop stars like U2′s Bono wholeheartedly endorse – last Christmas, he penned a New York Times op-ed calling for Chinese-style censorship everywhere. And just this month, MPAA representatives told the world’s governments that adopting national internet censorship regimes for copyright would also allow them to block information embarrassing to their regimes, such as WikiLeaks.

The MPAA was addressing a meeting for the Anti-Counterfeiting Trade Agreement, a secret treaty that is being negotiated away from the UN, behind closed doors, and which includes proposals to search iPods, phones and laptop hard-drives at the world’s borders to look for infringement.

So yeah, if you want to try to control individual copies of your work on the internet, go ahead and try. I think it’s a fool’s errand, and so does almost every technical expert in the world, but what do we know?

But for so long as this plan involves embedding control, surveillance and censorship into the very fabric of the information society’s infrastructure, I’ll continue to tour the world, for free, spending every penny I have and every ounce of energy in my body to fight you.

Helienne, I can’t fault you for not reading my Guardian columns; after all, I’ve never read yours. And while I do fault you for not correcting the record, I won’t ask the Guardian’s reader’s editor to intervene or make silly, chiropractor-esque noises about libel. I’m a civil libertarian, and I have integrity, and I believe that the answer to bad speech is more speech, hence this column.

But you really ought to familiarise yourself with the ideologies of the people you’re condemning before you tear into them. I don’t agree with everything Chris Anderson says, but he hardly tells people to give their stuff away: mostly, Chris talks about how different pricing structures, loss-leaders, and sales techniques can be used to increase the bottom lines of creators, manufacturers, publishers and inventors, and he cites case studies of people who’ve made this work for them.

I have no idea what Seth Godin is doing on your hitlist: Seth’s a marketing consultant. The last three times I’ve heard him speak, he’s been talking about how to improve corporate communications and brand identity – that sort of thing. Sure, he apparently charges a very large sum of money for this advice, but that’s the topsy-turvy world of marketing for you. If your point is that creative people deserve to get paid, then presumably you’re all for Seth charging whatever the market will bear.

Now, Peter Sunde is an interesting case. He really does advocate something like totally unrestricted copying. But as you note yourself, this is a belief that he’s prepared to go to jail for, which is generally considered the gold standard for sincerity (the only higher standard I know of is being prepared to die for your beliefs – you should ask Peter where he stands on this). If your point is that Peter is only shamming about his politics, how do you explain this willingness to be imprisoned for them? Also: given Peter’s latest startup, Flattr, exists for the sole purpose of making it simple for audiences to pay artists, I think you might reconsider his place in your parade of villainy.

I understand perfectly well what you’re saying in your column: people who give away some of their creative output for free in order to earn a living are the exception. Most artists will fail at this. What’s more, their dirty secret is their sky-high appearance fees – they don’t really earn a creative living at all. But authors have been on the lecture circuit forever – Dickens used to pull down $100,000 for US lecture tours, a staggering sum at the time. This isn’t new – authors have lots to say, and many of us are secret extroverts, and quite enjoy the chance to step away from our desks to talk about the things we’re passionate about.

But you think that anyone who talks up their success at giving away some work to sell other work is peddling fake hope. There may be someone out there who does this, but it sure isn’t me. As I’ve told all of my writing students, counting on earning a living from your work, no matter how you promote it or release it, is a bad idea. All artists should have a fallback plan for feeding themselves and their families. This has nothing to do with the internet – it’s been true since the days of cave paintings.

You know who peddles false hope to naive would-be artists? People who go around implying that but for all those internet pirates, there’d be full creative employment for all of us. That the reason artists earn so little is because our audiences can’t be trusted, that once we get this pesky internet thing solved, there’ll be jam tomorrow for everyone. If you want to damn someone for selling a bill of goods to creative people, go after the DRM vendors with their ridiculous claims about copy-proof files; go after the labels who say that wholesale lawsuits against fans on behalf of artists (where labels get to pocket the winnings) are good business; go after the studios who are suing to make it impossible for anyone to put independent video on the internet without a giant corporate legal budget.

And if you want to find someone who supports artists, look at organisations such as the Electronic Frontier Foundation, who have advanced the cause of blanket licences for music, video and other creative works on the internet. As a songwriter, you’ll be familiar with these licences: as you say, you get 3% every time someone performs your songs on stage. What EFF has asked for is the same deal for the net: let ISPs buy blanket licences on behalf of their customers, licences that allow them to share all the music they’re going to share anyway – but this way, artists get paid. Incidentally, this is also an approach favored by Larry Lessig, whom you also single out as “ironic” in your piece.

It’s been 15 years since the US National Information Infrastructure hearings kicked off the digital copyright wars. And for all the extraordinary power grabbed by the entertainment giants since then, the letters of marque and the power to disconnect and the power to censor and the power to eavesdrop, none of it is paying artists. Those who say that they can control copies are wrong, and they will not profit by their strategy. They should be entitled to ruin their own lives, businesses and careers, but not if they’re going to take down the rest of society in the process.

And that, Helienne, is what I tell people when I give my lectures, whether paid or free.


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ACS:Law: The view from the accused, and the questions in the courts

Updated: Accused broadband users look to group action against controversial law firm – as lawyers explain whether claims of infringement would stand up in court

Hundreds of UK broadband users accused of sharing copyrighted content are preparing for the prospect of coordinated legal action against ACS:Law, the controversial solicitors’ firm at the centre of a huge row over file sharing and leaked data.

Those contemplating the action claim to have been wrongly identified as breaking the law, insisting that the methodology behind identifying illegal file sharers is deeply flawed and the pursuit of alleged file sharers classifies as harassment. ACS:Law and other lawyers chasing the accused insist the methodology is sound. Not so, rings the cry from just about everyone else.

A recap. Private information about thousands of broadband users held by ACS:Law spilt out onto the web last week. The data, obtained through court orders to internet service providers, was leaked online in the aftermath of a “denial of service” attack on the website of ACS:Law. An investigation by the Information Commissioner will establish whether or not the data was held in a secure, encrypted format – if not, the company could face a fine of up to £500,000. The ISPs involved – BT-owned Plusnet, O2-owned Be Broadband, and BSkyB – have joined Virgin Media and TalkTalk in saying that they will challenge court orders brought by the company until it can prove the security of its data handling. Quite a mess – yet the court orders live on. Two fresh developments as of Monday afternoon:

BT said it will ask for an adjournment at the 3pm court hearing at which Gallant Macmillan, acting on behalf of Minstry of Sound, is seeking a court order to obtain personal details of hundreds of Plusnet customers. • 4.55pm: BT had its adjournment in the hearing of Ministry of Sound vs. Plusnet granted. See this story for more details.

Before the hearing, BT told the Guardian:

“We will be asking the court to adjourn to a later date to give the opportunity, and enough time, for the serious issues raised to be properly considered. The incident involving the ACS:Law data leak has damaged people’s confidence in the current process. It’s in everyone’s interests to repair this and to ensure that broadband users’ interests are safeguarded – we are determined to do this. We are actively reviewing our approach to these disclosure requests to achieve this objective.”

Zen Internet, one of the internet service providers issued with court orders brought by ACS:Law, has said it will not provide any customer information to them until it is satisfied that data is being held securely. Zen Internet told the Guardian:

“We are aware of the recent media interest in ACS Law and as a result have investigated the situation thoroughly. Following our investigation and after speaking directly to ACS:Law we understand that no personal information about Zen customers to date has been leaked or published. We have received court orders from ACS:Law but will not provide any customer account holder information to them until we are satisfied that their systems are secure and our data will be protected in accordance with all relevant laws.”

“We don’t even like dance music – we’re rock fans…”

In the document embedded below, a broadband user is accused of sharing the copyrighted work of music artist Cascada on a peer-to-peer network, a claim the recipient strongly denies. Speaking to the Guardian on condition of anonymity, the accused said: “I find it amazing that the UK finds itself in a situation where it is considered justifiable for a solicitor and his company to bring great distress and worry on people, myself and my family included.

“Their accusations are based only on evidence that ACS:Law collects and to which there is no real method of proving one’s innocence. ACS:Law act as investigator, judge and jury without any regard for who their actions affect.”

(A 67-year-old church elder was similarly featured in today’s Metro having being accused of illegally downloading the Cascada dance tune. “At the time I was supposed to be committing this offence on my computer in Scotland, I was actually in Dorset putting my mother into a care home,” he said.)

In this case, the accused duly writes back to ACS:Law, denying the claim:

But the solicitors’ firm isn’t impressed, claiming the wording of the response has been “matches a template response that is available on the internet” and therefore: “we are disinclined to accept at face value what you have said”.

“These people are extremely distressed”

Michael Forrester, of Manchester-based Ralli solicitors, is involved in assessing the claims of more than 200 people who say that ACS:Law’s pursuit of them was harassment. “These people are extremely distressed,” he said. “People have told us of fights between partners, numerous sleepless nights, and visits to their GPs because of the stress. We have been informed that even though people have explained how it cannot possibly be them, they are often still pursued.

“Many people are so embarrassed just telling us about files they are alleged to have downloaded and shared, I cannot see them wanting to draw further attention to the issue if they were not innocent”.

Would ACS:Law’s evidence stand up in court?

Only a handful of the cases brought by ACS:Law have made it to court, despite the company sending thousands of letters. The company uses technology from a third party firm to get hold of the IP address – rather than the physical addresss – of people it suspects of file sharing copyrighted content, then applies for a court order requiring the relevant broadband provider to hand over customer information including names and addresses.

It is then incumbent on the rights holder to prove that a named individual shared the copyrighted content at a specific date and time, breaking the law as set out in the Copyright & Patents Act (1988). But pinning the identification down to a named individual is tricky, given that an IP address identifies only the connection at which the computer connects to the internet. However, because it would be a civil case, the standard of proof would be the “balance of evidence” – rather than “guilt beyond reasonable doubt” as in a criminal case.

“We entirely support the need for copyright owners to enforce their rights. We are often instructed by rights holders who wish us to assist them protecting their works,” Forrester says. “However, the current system is fraught with problems.

“Dependence on an IP addresses to target infringers appears to cause many false positive identifications, as the current situation seems to highlight. The vast majority of the people who had contacted us say they are entirely innocent of downloading the material alleged and believe they have cogent arguments to support this.”

Sarah Byrt, partner at law firm Mayer Brown LLP, added: “Once you’ve got the data about who the users are, you need technical evidence, for example by looking at people’s PC hard drives to see what sites they’ve been on and what files they’ve copied.”

An issue that will surely be swept away with the torrent of technology news? Don’t count on it. At 3pm, chief master Winegarton will choose whether or not to grant a court order brought by solicitors Gallant Macmillan acting for Ministry of Sound relating to hundreds of Plusnet customers the firm suspects of illegal file sharing – and one which BT has already challenged. Hold on to your hats.


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The TechCrunch/AOL deal – immortalised in song

I’ve had some curious conversations about AOL acquiring TechCrunch (I nearly inadvertently wrote TechCrunch acquiring AOL… perhaps file that under Arrington/wishlist) but tech blogs have been eerily devoid of deeper comment on analysis on the deal beyond backslapping and congratulations.

As Kellan tweeted: “Could TechCrunch after 5+ years writing about the biz, possibly be naive enough to believe, “Nothing will change, just more resources!”?

I expect most entrepreneurs would feel they were taking their professional life in their hands if they spoke out against TechCrunch. And while, yes yes, it is a powerhouse for the startup community as I said yesterday, many people have said that they question how healthy it is for one blog to have so much influence. Arrington is so woven into the startup scene that this deal represents success for ‘one of us’. No-one wants to poop that party, especially when star struck by MC Hammer. Seriously.

Check out ilovepopula’s TechCrunch AOL anthem on Soundcloud: “TechCrunch belongs to us,” he sings.

Privately, those in the know are questioning whether Arrington will survive the three year tie-in he’s signed. “Three years is to long,” one said. “I give him a year, even with the money on the table.”

Om Malik, who broke the story about the deal, last night wrote that Arrington is both a ruthless competitor and extremely loyal friend, which I think means that the only way he can cover news about TechCrunch itself is to do it ‘straight as a straight thing’. That’s much the same for the rest of the tech blogs.

Malik did give us a good infographic on Arrington’s road to millions, as well as the nugget that the price was at least $25m, and possibly as much as $60m. The really interesting story will be finding out what Arrington does next.


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AOL buys TechCrunch – but can it really contain Mike Arrington?

A flag went up last week when Inc Magazine published a piece called “The Way I Work“, by Mike Arrington. When has he ever taken time out to big up his own business?

It indicated, five years after the tech news site started, Arrington pausing for a rare moment to take stock of the TechCrunch state of things, and he made a nod to a change in pace – moving to Seattle to be nearer his parents and to demand a little more time for himself. He recaps the moment when he was spat on by an entrepreneur at a conference in Germany, and an episode of death threats – testament to how furiously influential TechCrunch had become to the startup scene, and how Arrington’s takes-no-prisoners style won him as many enemies as friends.

Regardless of his personal style, TechCrunch is a powerhouse of tech reporting. Arrington prides himself on breaking news about web startups and tech giants first, regularly bulldozing PRs and entrepreneurs to get his way.

In the end though, it was Om Malik who got the story – TechCrunch has sold to AOL. It started with a rumour; within a day and a half it was all sewn up and Arrington had signed the papers live on stage at TechCrunch’s Disrupt conference in San Francisco.

What next for TechCrunch? It’s a high prestige buy for AOL, which is trying to boost its editorial operation under new chief executive Tim Armstrong. Being bought by AOL was the kiss of death for Bebo, but under Armstrong the company appears to have more focus; Armstrong insisted Bebo and ICQ were offloaded, but, along with the TechCrunch deal, also bought online video network 5min and Think Labs, who build social networking tools.

Arrington stops slightly short of waxing lyrical about AOL, but is clearly a fan. His post on the deal says he intends to stay with AOL for “a very, very long time” and that the team has incentives to stay on for three years. Given that TechCrunch is only five years old, that might turn out of to be a very long lock-in when things get less formal and, with familiarity, more contemptuous.

Peter Rojas, the founder of Engadget – which AOL bought in 2005 as part of Weblogs Inc – told The Atlantic last night that working with AOL’s management back then “it was pretty difficult to get stuff done … at that time AOL was saddled with way too many layers of management”. AOL today is a very different place, he says, but the state of being an entrepreneur can be hard in a big company.

When signing the papers on stage, Arrington asked the audience if he should go ahead or not – an unscientific 60% said yes, 40% said no. Which says something for the makeup of the audience. Arrington sold for around $25m, of which he is the major stakeholder. CNBC says the deal was more like $40m, but it is likely to be a $25m cash and the rest dependent on Arrington staying for three years. He’d also turned down offers from Yahoo and CNet.

On stage with Armstrong in a rushed announcement, Arrington quips: “We can just use the Bebo agreement as the basis for the deal – is that OK with you?”

Knock yourself out on the video:

Robert Scoble, Dave Winer and former TechCruncher Marshall Kirkpatrick, piled in to congratulate Arrington (Sarah Lacey was the only discreet critic, tweeting “sad“). But AOL will have to allow Arrington a significant amount of space in which to operate. Arrington is more capable of commanding that space than anyone, but place a bet on how long before he gets itchy feet and needs to build something new. After the thrill of the deal, where do you go from there?

I doubt Arrington craves stability, even if he is umbilically tied to TechCrunch. He calls himself a blogger, but he’s more a very driven entrepreneur. Few industries change faster than technology, and if there’s a new market and a new opportunity Arrington will rightly want to be in there. He’ll have to wait three years – and that’s a very long time in tech.


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BSkyB to challenge requests for customer information from ACS:Law

UK’s fourth largest broadband provider says it will no longer cooperate with controversial law firm

BSkyB, one of the UK’s largest broadband providers, has said it will no longer cooperate with the requests of controversial solicitors’ firm ACS:Law and that it will challenge them in court, after around 8,000 of its customers had their personal information leaked online.

The details – including credit card details and addresses – of thousands of broadband users became accessible via the firm’s website in the aftermath of a series of “denial of service” attacks, orchestrated by members of internet forums protesting about the methods of tracking and notification employed by the company.

The Information Commissioner has said a fine of £500,000 could be levied upon ACS:Law, which also faces a disciplinary tribunal by the Solicitors Regulation Authority, legal action by pressure group Privacy International and legal action from people it apparently wrongly-identified as downloading illegal material.

The company appears to compile lists of alleged infringers tracked by IP addresses, then appeals for a court order to the relevant internet service provider to hand over more information about the customer before taking the accused to court.

Sky now says it will challenge these court orders until ACS:Law can prove it stores customer informtion in a secure way. A Sky spokesman said:

“Following recent events, we have suspended all cooperation with ACS:Law with immediate effect. This suspension will remain in place until ACS:Law demonstrates adequate measures to protect the security of personal information.

“We continue to be very concerned at the apparent loss of data held by ACS:Law and by the actions of those who have sought to publicise the identities of individual customers. Like other broadband providers, Sky can be required to disclose information about customers whose accounts are alleged to have been used for illegal downloading. We support the principle that copyright material should be protected and we cooperate with court orders requiring disclosure.

“Because the security of customer information is also a high priority, we only ever disclose such data in encrypted form. In addition, we have an agreement with ACS:Law that requires data to be stored and used safely and securely.”

Update 29/09: Separately, broadband provider Plusnet – which had around 400 of its customers’ information exposed during the security breach of ACS:Law’s website – today appeared to throw its weight behind increased transparency in the way companies collect information about those it suspects of downloading copyrighted content. The ISP, which was bought by BT in 2007, also suspended cooperation with ACS:Law. It said: “Due to serious concerns about the integrity of the processes used to obtain and store private customer information we are suspending with immediate effect the supply of any further customer data to ACS:Law until we are satisfied that weaknesses in these procedures have been addressed.”

A spokewoman told the Guardian: “Our first concern is with our customers but we have been obliged to respond to court orders requiring that we disclose customer data. However, there is increasing evidence that there are deep concerns regarding the integrity of the process being used by rights holders to obtain customer data from ISPs for pursuing alleged copyright infringements.

“We need to have further confidence that the initial information gathered by rights holders is robust and that our customers will not be treated unfairly. We are urgently exploring how this can be assured, including through the assistance of the courts.”

The investigation by the Information Commissioner will try to determine whether the data exposure was a result of ACS:Law’s method of storing information about people it suspects of sharing copyrighted material, or whether it was a direct result of the denial of service attacks against the website. The 365MB of information – which has since been distributed around the internet – containts the details of around 8,000 Sky broadband subscribers, 400 Plusnet customers, 5,000 Britons accused of illicit filesharing and emails between ACS:Law and its clients.

Alex Hanff, of Privacy International, said the data breach was “one of the worst ever in the UK”, while online advocacy organisation Open Rights Group today warned that the “unwarranted private surveillance” of people accused of downloading is a direct outcome of the Digital Economy Act [DEA]. Jim Killock, executive director of the Open Rights Group, told the Guardian: “ACS:Law appears to be preparing to use DEA processes to target filesharers and Ofcom’s code is wide open for them using that process, so that’s a massive concern. This is all pretty terrible because, to be frank, Ofcom’s system is going to throw up these situations as they’re allowing private companies to exploit them.”

ACS:Law had no comment when contacted by the Guardian.


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